Help on Delivery

Website Costs & Delivery Times    Dispatch Methods What to do about delayed or damaged parcels
Click & Collect    How can I get free delivery?  Dispatch Notifications by Email 
In Store Delivery Costs    Countries we don't deliver to  

 

 

 

 

Website Costs & Delivery Cost & Times

All days referred to are "business days" which excludes weekends and bank holidays. Except where specified times are estimates not guarantees. We do not currently deliver to any country not included in the lists below. 

2pm is the cut off time to place an order and have it be despatched the same day except for Click and Collect orders which can be placed and collected up to and including 1 hour before store closing.

To skip to cost for International delivery click here.

The British Isles

Oxford Postcodes OX1-4 (within the ring road)

Dispatch Method  Cost based on order value  Delivery Times
Saver Orders £10 or less = £3, Orders £19.99 or less = £3.50, £20-£29.99 = £4, £30-39.99 = £5 or free on orders over £40.00 3-5 days

Express
Includes Saturday

Orders £59.99 or less = £6, or free on orders over £60.00 Next Business day Or Saturday if specified
Same Day Includes Saturday Orders £199.99 or less = £10, or free on orders over £200.00
1 hour after booking (Monday to Saturday)
Sunday  Orders £49.99 or less = £11.99, £50-£99.99 = £12.99, £100-149.99 = £14.99, £150-199.99 = £19.99 or free on orders over £200.00 To receive deliveries this Sunday place orders by 2pm on Friday

 

 

 

 

 

 

 

 

 

UK Mainland*

Dispatch Method  Cost based on order value  Delivery Times
Saver Orders £10 or less = £3, £19.99 or less = £3.50, £20-£29.99 = £4, £30-39.99 = £5 or free on orders over £40.00 3-5 business days
Standard  Orders £10 or less = £4, Orders £19.99 or less = £5, £20-£29.99 = £6, £30-39.99 = £7, £40-49.99 = £8, £50-149.99 = £10 or free on orders over £150.00 1- 2 business days
Tracked Saver Orders £19.99 or less = £4.50, £59.99 or less = £7.50, £99.99 or less = £8.50, £199.99 or less = £11.50 or free on orders over £200.00 3-5 business days
Express  Orders £99.99 or less = £10.99, £100-149.99 = £14.99, £150-199.99 = £19.99 or free on orders over £200.00
Next business day
Saturday  Orders £19.99 or less = £11.99, £29.99 or less = £12.99, £199.99 or less = £19.99 or free on orders over £200.00 To receive deliveries this Saturday place orders by 2pm on Friday
Sunday  Up to £199.99 = £19.99 or free on orders over £200.00 To receive deliveries this Sunday place orders by 2pm on Friday

 

 

 

 

 

 

 

 

 

 

 

 

 

UK Remote Postcodes

*Delivery to UK Remote Locations have different prices and delivery times, please see the table below. Weekend delivery services are as yet unavailable to these areas. These include the following postcode areas;  Isles of Scilly, Orkneys, Shetlands and Mainland Scottish Postcodes starting AB, BT, CA, FK, H, IM, IV, KA, KW, LA, PA, PH, PO, TR & ZE.  

Dispatch Method  Cost  Delivery Times
Saver Orders £10 or less = £4, £19.99 or less = £4.50, £20-£29.99 = £5, £30-39.99 = £6 or free on orders over £40.00 3 - 6 business days
Standard  Orders £10 or less = £5, £19.99 or less = £6, £20-£29.99 = £7, £30-39.99 = £8, £40-49.99 = £9, £50-99.99 = £12 £100-199.99 = £16 or free on orders over £200.00 2 business days
Tracked Saver Orders £19.99 or less = £5.50, £59.99 or less = £8.50, £99.99 or less = £9.50, £199.99 = £12.50 or free on orders over £200.00 3-6 business days

 

 

 

 

 

 

The Channel Islands

These prices are VAT exempt. Although the Royal Mail do deliver to the Channel Islands as part of the British Isles (but not the UK) please note that all other delivery compnies classify these as overseas deliveries.

Dispatch Method  Cost  Delivery Times
Saver Orders £10 or less = £4, £19.99 or less = £4.50, £20-£29.99 = £5, £30-39.99 = £6, £40-49.99 = £8, £50-59.99 = £10. Unavailable over £60.  3 - 6 business days
Standard  Orders £10 or less = £5, £19.99 or less = £6, £20-£29.99 = £7, £30-39.99 = £8, £40-49.99 = £9, £50-99.99 = £12. Unavailable over £100. 2 business days
Express Orders £99.99 or less = £24.99, £100-399.99 = £54.99, or free on orders over £400.00 Next business day

 

 

 

 

 

 

International Delivery

The European Union

Dispatch Method Cost Delivery Times
Airmail 1 item £8. 2 items £11.15.Over 2 items courier is required. 3 - 5 business days
Courier Minimum £20.00 charged based on number of ordered items  2 - 4 business days

 

 

 

These prices include VAT. Included Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.

If you wish to place more than 2 items by airmail we can quote you a specific price. This varies quite dramatically based on the size and weight of the items.

Europe non EU 

We are unable to deliver to the following countries; Russia, or the Ukraine.

 Dispatch Method  Cost  Delivery Times
Airmail 1 item £8.50 2 items £12.Over 2 items courier is required. 3 - 5 business days
Courier Minimum £25 charged based on number of ordered items  2 - 4 business days

 

 

This prices are VAT exempt. Included Countries:Albania, Andorra, Armenia, Belarus, Bosnia, Faroe Islands, Georgia, Greenland, Holy See(Vatican City), Iceland, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, Tajikistan, Turkey, Turkmenistan, Uzbekistan.

If you wish to place more than 2 items by airmail we can quote you a specific price. This varies quite dramatically based on the size and weight of the items.

Rest of the World 

We are unable to deliver to the following countries; Afganistan, Canada, Iraq, Syria or the USA.

 Dispatch Method  Cost  Delivery Times
Airmail 1 item £12. 2 items £20.Over 2 items courier is required. 5 - 10 business days
Courier** Minimum £55 charged based on number of ordered items  3 - 5 business days

 

 

If you wish to place more than 2 items by airmail we can quote you a specific price. This varies quite dramatically based on the size and weight of the items.

These prices are VAT exempt. Included Countries: Algeria, American Samoa,Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba,  Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, Brunei Darussalam, Burkina Faso,  Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comorors, Costa Rica, Côte d'Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island, Honduras, Hong Kong, India, Indonesia, Iran, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Lao,Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malaysia, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Nambia,  Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island,Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru,  Philippines, Pictairn, Puerto Rico, Qatar, Republic of Korea, Réunion, Rwanda, Saint Bathelemy, Saint Helena, ,Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Soloman Islands, South Africa, South Georgia and Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Timor-Leste, Tokelau, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. 

**For the following countries we are unable to offer courier services; Aland Islands, British Indian Ocean Territory, British Virgin Islands, Cook Islands, French Southern Territories, Mayotte, Niue, Northern Mariana Islands, Palau, Palestinian Territory, Saint Martin. 

 

Countries we don't deliver to

Due to the reliability of delivery we don't currently deliver to the following countries; Afganistan, Iraq, Russia, Somalia, Syria & Yemen.

North America - currently we don't post to the USA and Canada for financial & legal reasons. Insurance companies specifically ask UK businesses whether purchased goods are despatched to North America because they then increase the insurance cost to cover litigation liability. Unfortunately, the increased insurance cost is frankly extortionate and only worthwhile if the business despatches large volume or value to the USA or Canada. We don't have enough customer interest to get anywhere near paying for the cost of this insurance so we don't currently offer the service. We can't despatch to North America without the insurance as it would invalidate our whole insurance contract.

We are keeping an eye on customer requests both online & in store to see if this situation changes and we will certainly take note of your request. Apologies for any inconvenience caused.

 

Dispatch Methods

Saver

A reliable 3-5 day delivery service with most deliveries arriving in 3 days.  Once the parcel is collected from us it is not always tracked to its destination depending on the chosen despatch provider.

Tracked Saver

A reliable 3-5 day delivery service with most deliveries arriving in 3 days.  We can track the status of the delivery at all times, including when it is delivered. 

Standard

A reliable 1-2 day delivery service with most deliveries arriving in 1 day.  Once the parcel is collected from us it is not tracked to its destination.

Express

This is a full courier service with signed for delivery & guaranteed next day service. If a timed next day service is required before 12 noon and 9am this can be arranged at a price on application basis. As well as the standard email notice of dispatch from Boswells, customers will receive an email from the Dispatch Provider about the delivery timing allowing re-arrangement with the Dispatch Provider at your convenience.

Guaranteed Weekend Delivery

This is the same as the Express Service above, but you are able to dictate whether the parcel is delivered on a Saturday or a Sunday. Orders must be placed at the latest by 2pm on the Friday immediately prior to the weekend you wish the parcel to be delivered. You can therefore chose a weekend delivery on the Monday before for example, but no later than 2pm Friday. 

Pedal and post bikeSame Day

Currently only available to Oxford postcodes OX1, OX2, OX3 & OX4. All deliveries are made between 3-5pm on the day of your order. We are happy to support local company pedalandpost.co.uk using specially made bikes with inbuilt fully covered storage. Providing a fast, environmentally friendly service with a smile.

International Airmail

Delivery times vary considerably depending on the destination country. The quoted times are averages. This is not a trackable service.

International Courier

Delivery times also vary considerably by country and for simplicity we have listed averages. If you wish to know the averages for your country please contact us. This is a fully trackable service where a signature is required upon delivery and therefore deliveries to P O Boxes cannot be accepted.

 

What to do about delayed or damaged parcels

We are only using proven and reliable delivery companies and packaging methods but this is an area in which guarantees are nearly impossible, especially for services without a time guarantee. So we have tried to make dealing with problems as easy for you as possible.

Damaged deliveries

If you have access to a digital camera or web cam please take a photo of the damage including any packaging if possible. Send the photo with an explanation of the problem to web@boswellsltd.comquoting DAMAGED DELIVERY and your ORDER NUMBER in the subject line. Please let us know whether you need a replacement or refund or whether you wish to keep the goods and prefer a partial refund. Replacement will depend on item availability. Without photographic evidence we may need return of the goods before any final decision can be made, but every instance will be taken on its merits.

Delayed Parcels

We can only compensate for delayed deliveries if a timed UK Express, Saturday or Sunday service has been chosen. Please contact us using web@boswellsltd.com quoting DELAYED DELIVERY and your ORDER NUMBER we  will investigate the delay and postage cost will be refunded if the purchased service has not been provided or customers may cancel the order using the standard cancellation service.

Lost Parcels

Parcels will be classified as lost based on the following table and the order will be replaced or refunded as agreed with the customer. Please contact us on or after these dates using web@boswellsltd.com quoting LOST DELIVERY and your ORDER NUMBER. Tracked services will be investigated. Any delay in a timed service will result in refund of any postage paid.  A reminder that  "business days" are Monday to Friday excluding Bank Holidays. If the item is sent by the Royal Mail we will include Saturday as a business day as the deliver as standard on this day.

 Delivery Method     Refund or Replace Timing

Saver

7 Business days
Track Saver 4 Business days based on tracking results
Standard 5 Business days 
Same Day 7pm on the Business day (including Saturdays as an exception) based on tracking results
Express 2 Business days based on tracking results
Saturday Next business day based on tracking results
Sunday Next business day based on tracking results
Airmail Europe = 10 Business days, Rest of the World = 20 Business days   
Courier Europe = 7 Business days, Rest of the World = 10 Business days

 

 

Click & Collect

All items currently in stock are eligible for our Click & Collect service. Payment details are taken during checkout and your card is charged when the goods are ready for collection and not before. You will be sent an email confirming your order is ready for collection. Timing will vary but we will endeavour to have orders available within 2 hours of the order being placed. Orders for same day collection can be placed no later than 5pm.

To collect your order you will need to quote your order number which is included in all email correspondence. Others can collect on your behalf with this information, but not without it.

Collection is from the Second Floor Click & Collect Desk. Collection can be anytime within store opening hours, once the Collection email has been received. To retain your legal cancellation rights we recommend collecting within 14 days of email receipt.

If you are trying to order an item that you think we have in our store but you can't find it on our website please contact us and if the item is on our shelves we would be happy to complete your Click & Collect order by phone.

 

How can I get free delivery?

On our website Free Delivery is available on all UK Mainland addresses on the following options

  • All Click & Collect orders have no delivery charge.
  • Free Saver delivery on orders £40 & over, limit reduced to £30 if you live in central Oxford postcodes OX1-4.
  • Free Standard on orders £100 & over, limit reduced to £40 if you live in central Oxford postcodes OX1-4.
  • Free Express delivery on orders over £200, limit reduced to £50 if you live in central Oxford postcodes OX1-4.

All order values are after any discounts applied during checkout. Where necessary we reserve the right to use any other service best suited to the delivery including signed for services. We will always advise you of any change of service. 

For Free Delivery from our store please see In Store Delivery

 

Dispatch Notifications by Email

We will send you an email on the date of the dispatch of the goods. Where a trackable service has been used the company name of the Dispatch Provider will be included as well as the tracking reference. This can be used by the customer to track the parcel on the dispatch provider's website, if they wish.

In addition customers using our UK Express option will receive an email from our Dispatch Provider with notice of when the parcel will be delivered. This also allows you to change these arrangements directly with the provider for your convenience.

Clck & Collect customers will also receive a Ready for Collection email. Collection can be made from that time onwards within store hours.

 

In Store Delivery

Because our interactions with customers in store are different than via our website we have a slightly different set of arrangments based on the way customers buy at our tills.

Oxford Postcodes OX1, OX2, OX3, OX4 ONLY 

Just let us know on what day you wish to receive your delivery. 

Monday to Saturday -  Next Business Day Service All sizes of goods = £6 or FREE on sales over £40.

SAME DAY or TIMED delivery available for purchases up to 4pm. All sizes of goods = £10 or FREE on sales over £100.

Sunday - Small Bag = £10, Carrier Bag = £12, Large Carrier or larger = £15. Must be booked by 2pm on the Friday prior to the requested Sunday delivery.

All other UK Postcodes

Dispatch Method  Cost based on order value  Delivery Times
Saver Small Bag = £3, Carrier Bag = £5, Large Carrier = £7.50, Sacks or Luggage = £10 or free on orders over £30.00 3-5 days
Express  Small Bag= £6, Carrier Bag or larger = £10 or free on orders over £200.00 Next Business day Or Chosen Week Day
Saturday  Small Bag= £10, Carrier Bag = £12, Large Carrier or larger = £15 or free on orders over £300.00 Must be booked by 2pm on the Friday prior to the requested Saturday delivery. 
Sunday  All sizes £25 or free on orders over £300.00 Must be booked by 2pm on the Friday prior to the requested Sunday delivery. 

 

 

 

 

 

 

 

 International

We offer international delivery in store, but will quote depending on the destination country and the weight of the goods. Please ask at our tills if interested. You can use our website pricing as a rough guide. As with our website we are unable to deliver to the following countries; Afganistan, Canada, Iraq, Russia, Syria, Ukraine or the USA.

Lost or Damaged Parcels

We offer the same assurances & options as on our website. Please see the "What to do about delayed or damaged parcels" section.

Despatch Confirmation emails

Please fill in your email address or a mobile phone number if you wish to receive an email or text message from our despatch provider about delivery arrangements. This is not available on the Saver service. For International services this is only available when using a Courier service.