Privacy & Cookies

Privacy Statement

Boswells is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. This policy covers the information we collect from you to process orders, and for marketing purposes. Boswells will never sell personal information or share personal information with third parties unless these are necessary in order to provide services to you or fulfil your order. You can also ask to see all your data held with us and have it removed. Please don't hesitate to contact us if you have any queries.

What Personal Data We Collect And Why

At Boswells we use the information we collect to serve our customers in the following ways:

  • When placing an order you can choose whether to keep information such as your name, email address, delivery and billing addresses, and payment details securely so you won't have to enter them each time you return to Boswells, or not keep any details but input them for every order (guest checkout). In both cases this information is permanently held on our systems, but in the case of guest checkout only within the specific order. This information is needed to complete your order successfully.
  • Administering any accounts, processing and obtaining payment, preventing or detecting fraud, and running any prize draws or competition you may enter. In so doing we will provide your personal information to our employees and agents for such purposes.
  • Your annonomised data may also be used to analyse your shopping preferences or actions as part of our marketing programme or website development. This helps us to automatically select and tailor products, services or special discounts we think you'll be interested in whilst on our website or improve your website experience with Boswells.
  • If you have signed up to the Boswells mailing lists, Boswells will send you emails periodically pointing out promotions, event details, etc. If at any time you wish to cease reciving these emails simply click the unsubscribe link in any of our newsletters. We can remove your details from the mailing list information database upon specific request.
  • In carrying out any of the activities specified in this section, in the event that we transfer data to reputable companies outside the European Economic Area, we will ensure that your information will be afforded the same level of protection as that required of us under applicable EU GDPR legislation. is the website of Boswells of Oxford Ltd. In the event that Boswells or any relevant group company is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed onto the new owners of the business for them to use in the same ways.

Who We Share Your Data With And Why

The partners with whom your data is shared are below and you can see their security measures and how the data is used by following the provided links. In ALL cases these partners only have your data to complete actions on our behalf and not for their own marketing purposes.

Sagepay - This is our payment service provider who securely hold and use your credit card data and billing details in order to complete your purchase.

Mailchimp - If you join our mailing list your details will be held securely by them to send our emails to you.

Despatch Providers - We use the following companies to despatch goods to you. In order to do this, rather obviously we have to give name and address to deliver to. The data is always held securely and in each case the data is automatically removed after the companie's legal obligation to keep the data expires. You can see each companies Privacy Policy by clicking on the links. You are advised when your order is despatched which company we have used to complete your order.

The Royal Mail, My Hermes, DPD, IPostParcels and Pedal & Post

Google Analytics & FullStory - provide the data to evaluate our website performance. This is mainly anonymous, but may include your IP address and Google User Id if you allow this on your device settings. For more information on FullStory please see their full cookie listing below.

Zendesk Live Chat - As standard we only use your IP address to determine location and your IP is not recorded but anonymised. You do not need to enter any personal data to use our live chat service bit you can enter it voluntarily or use a third party like Facebook to login. We can delete you as a user from the Zendesk system on request.

Your Legal Rights Relating To Your Personal Data

You have a right to access the personal information we hold about you including that provided to the above necesary partners.

To request this in writing please contact If any of your details are incorrect, please let us know and we will correct them.

You can have your data amended if inaccurate or removed on request from Boswells and our partners.
We will remove your personal data from our systems on request to If the data relates to an ongoing order then the data will be deleted on completion or if you prefer the order will be cancelled. Our partners will only keep your data for as long as their legal obligations require. 

If you want to know more about your rights or if you have been unhappy with how we have dealt with any query about your data then please contact the Information Commissioners Office.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Boswells uses cookies to improve your use of the site by recognising what you personally want to do such as automatic login or gain information about the use of our services and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information. If you want to prevent the use of cookies, you can disable them within your browser.

Below  is a list of cookies that are used on this Website. You can opt  out  of  non-essential cookies at any time by clicking Change your Cookie settings

Boswells Cookies

Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: bkey
Typical content: unique reference ID to retrieve shopping basket contents on returning visits
Expires: 4 weeks

Name: recent
Typical content: this cookie is used to track recently viewed products across sessions
Expires: 4 weeks

Name: facebookLike
Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Typical Content: Records user actions on our site, specifically excluding nearly all personal data. The only recorded personal information is the delivery address once completed during checkout on the delivery options screen. This recording is automatically deleted after 30 days and is completely inaccessable after this time. The recording is held very securely during the 30 days using the Google Cloud Platform protocols. The recording is used only to identify areas of site improvement and customer experience. It is not used for marketing activity nor is it provided to 3rd parties.
Expires: no expiry

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

More about Cookies

For more information about how to manage your cookies, visit